Can it really answer phone calls?
Yes. The receptionist can answer voice calls as well as WhatsApp messages and website chat. You can try a voice demo in your browser on our homepage before you speak to us.
What happens if a caller wants a person?
The receptionist hands the conversation to you or your team. You set the rules: which questions it handles on its own and which it always passes on.
Will it sound robotic?
It speaks in natural, plain language and answers from your own information. We tune its tone to suit your business, and we test it with real questions before it goes live.
Can it book appointments?
Yes. It can capture the enquirer's details and book appointments, or pass a qualified lead straight to your team, depending on how you work.
Does the AI receptionist respect POPIA?
We set it up with POPIA in mind. It tells callers they are speaking to an AI, collects only the information your business needs and passes it to your own systems. We agree with you how conversations are stored before it goes live.
Does it speak South African languages?
It speaks English as standard. If your callers prefer another language, tell us in the first session and we will show you honestly what works today.
Is OMNATIX B-BBEE certified?
Yes. OMNATIX is a Level 1 B-BBEE contributor, the highest level, and is 100% Black-owned. Ask us for proof of our status when you request a quote.
What does it cost?
It depends on the scope of your project, so we do not pretend one price fits all. You get a clear quote and a clear timeline up front, before any work starts, and the first conversation is free with no obligation.