What can an AI agent actually do for my business?
It can answer questions from your own documents, look up and update records, route requests to the right person, and carry out multi-step tasks such as capturing an enquiry and logging it in your system. In the first conversation we look at your day-to-day work and point out where an agent would save the most time.
Is an AI agent the same as a chatbot?
Not quite. A basic chatbot follows a script. An AI agent understands the request, finds the answer in your information, and can take action using your tools. It also knows when to hand a conversation to a person.
Will the agent make things up?
We ground the agent in your own information using retrieval augmented generation, and we set clear limits on what it may answer. When it does not know, it says so and hands over to your team. We test it on real questions from your business before it goes live.
Do we need Microsoft 365?
No, but it helps. We build on Microsoft Copilot Studio and Azure AI, which fit naturally into Microsoft 365. If you use other tools, we connect to those instead.
Can an AI agent answer and make phone calls?
Yes. An
AI voice agent can answer calls, book appointments and make reminder and follow-up calls, then hand over to a person when needed. Vees Capital uses an agent we built to answer their phone calls and WhatsApp messages.
How do you connect an AI agent to our systems?
Through your systems' APIs and built-in connectors, or through the
Model Context Protocol (MCP) where your tools support it. We give the agent only the access its job needs.
Is OMNATIX B-BBEE certified?
Yes. OMNATIX is a Level 1 B-BBEE contributor, the highest level, and is 100% Black-owned. Ask us for proof of our status when you request a quote.
What does it cost?
It depends on the scope of your project, so we do not pretend one price fits all. You get a clear quote and a clear timeline up front, before any work starts, and the first conversation is free with no obligation.